Find answers to the most common question about our products, orders and services.
Questions
SoftwareKeys
Genuine
Frequently Asked
General Questions
Orders & Payments
Delivery
Activations
Return & Refunds
Support
Will my software key work worldwide?
Yes. Most of our software keys are global and will work in any country unless otherwise specified.
Is it legal to purchase software from Genuine SoftwareKeys?
Yes. All our software licenses are legally obtained and sold according to applicable licensing agreements.
Do I get an invoice for my purchase?
Yes. An invoice is automatically sent to your email after your payment is completed.
GENERAL QUESTIONS
Are your software licenses genuine?
Yes. All our software licenses are genuine, authentic and sourced from trusted and authorized partners.
Why are your prices lower than Microsoft?
We purchase through volume licensing, regional distribution channels, and special promotional agreements, allowing us to offer lower prices.
ORDERS & PAYMENT
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, UPI, and other secure payment methods.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect your payment information.
DELIVERY
How will I receive my license key?
Your license key and download instructions will be sent to your email immediately after purchase.
How long does delivery take?
Delivery is instant! In most cases, you will receive your key within a few minutes.
How do I activate my software?
We provide easy step-by-step activation instructions with every purchase.
What if my activation key doesn't work?
Please contact our support team immediately. We will resolve the issue as quickly as possible.
ACTIVATION
REFUND & RETURNS
What are your support hours?
Our support team is available 24 hours a day, 7 days a week.
How can I contact your support team?
You can reach us via email, WhatsApp, or our contact form. We are available 24/7.
What is your refund policy?
We offer a 100% refund if you face any issue with activation and contact us within the allowed time.
How do I request a refund?
Simply reach out to our support team with your order details and reason for the request.
SUPPORT
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Find answers to the most common question about our products, orders and services.
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